The thoughts of an IT manager

Email Bandwith and Support

We use Microsoft CRM v4 with the outlook connector for our users.

Occasionally when installing the Outlook connector we get the error saying that the “Installation cannot proceed: Setup cannot continue because a pending restart is required”

This can be resolved by creating a reg key to ignore this.

Run regedit
Create a key in “HKCU\Software\Microsoft” called “MSCRMClient”
add a DWORD value named IgnoreChecks and set the value to 1

The install should run through fine now.

Received a Sony Ericsson Arc S today to test in preparation for a change in mobile contract.

The phone looks stunning, if not a little plastic to the touch and the screen in fantastic. It feels very fluent in its controls and fast when performing tasks.

We are a Blackberry company as standard and have always been happy with the functionality of the business phone and the control the BES server gives us. Many of our users always ask for an Iphone which we reject due to support and cost, however with the new breed of smartphones its making this argument harder and harder to justify and I cannot help Blackberry is being left behind.

We have a couple of Blackberry torches which are nice but don’t appeal to our users in the same way. It’s always a difficult balancing act between form and functionality, and I’m starting to question if RIM has this right at the moment.

Fingers crossed RIM has more to come in the near future

Our Blackberry server crashed and we moved our users onto a new one.

All worked well apart from when we connected the users it duplicated the contacts (but not in outlook). It turned out that they has multiple desktop profiles on the Blackberry

Opening contacts and selecting options showed this.

To fix, on this screen type ‘rset’ this will show a hidden menu that will clear the profiles and copy the contacts back again, removing the duplicates

Recently (last few months) we have noticed that our server have become slower and slower to browse. The network performance of the servers appears to be fine but when we RDP onto the server it took 5 min to open explorer and browse for any files very slow browsing.

Along with this, when we ran windows updates on the servers, on reboot that the server would run SFC and take 4 -5 hours to come back up with no errors.
On booting it would run through 11346/23911 (\registry\machine\components…….

The problem turned out to be Kaspersky antivirus v6.0.4.1212, the strange thing is disabling or exiting kaspersky did nothing, the problem was only resolved when we uninstalled it.

Since installing the latest Kaspersky Enterprise edition all appears to be great.

MAILTO outlook 2007

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Having a very annoying issue this week.

It appears that Microsoft update KB2344993 for word 2007 is causing outlook 2007 to turn the Mailto link into a hyper link.

This means that when a user forwards a mail onto another user and they click the email address it does not use the SMTP address but the MAILTO causing a delivery report.

Removing the update stops this happening but it’s now on every PC…..

Opened up my internet explorer tab today to select a recently used thumbnail and noticed that I just had the standard Windows new tab page – yet Google toolbar was installed.
After a bit of searching I found that Google has retired the Google new tab page and most visited websites.

http://www.google.com/support/toolbar/bin/answer.py?hl=en&answer=115561

This is a shame as it’s a very useful feature. More shockingly I don’t remember asking Google to update the toolbar on my PC or remove any of the features.
Although I do notice it’s still available on Chrome, so perhaps Google are starting to concentrate mainly on their browser.

Finaly found it… I have a dell E5400 Latitiude with a HDD that clicks every couple of seconds.

The drive in question for me was a Seagate ST9250410ASG

The fix is a firmware from Dells website which can be found here

The file is under the SATA options.

Starting up outlook 2007 today to trawl through my masses of junk email I get every day I was present with the dialogue box

“Outlook is unable to display the folder”

Then Outlook shut down – after 10 min of searching on the internet the following worked for me.

Outlook.exe /resetnavpane

Had a funny issue today with one of our AutoCAD 2010 pc, starting cad then closing immediately with no errors.

The problem turned out to be an issue with the network licenses file on the PC. To resolve the problem we had to delete the Cascadeinfo.cas file in the
C:\Documents and Settings\All Users\Application Data\Autodesk\ADLM Folder

More info about this error can be found at:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=14908069&linkID=9240617

Qr Barcodes

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Over the weekend i have been playing with QR barcodes.

These are 2d quick read barcodes that can store much more information than a normal bar code.

You can then use your mobile with a scanner app and a camera to scan the barcode and get the information included within it.

Ive been using beetag app on my Blackberry Storm 2 to scan the code however i would like to find a scanner that alows you to import vcard information into your contacts.

Here’s a QR for www.mcreasey.com